Call center

ITCOM is a one stop voice operations call center for b2b or b2c telemarketing that provides a full range of high-volume, Inbound or Outbound Telemarketing, including Lead Generation, Sales Leads Generation, Customer Support, Directory Assistance, BPO, Bpo Outsourcing Services, Appointment Setting, Business Process Outsourcing Bangladesh, Mortgage Lead Generation, Telemarketing Lead Generation, and Web-Based Services. ITCOM is a leading provider of BPO services with special reference to Offshore Call Centers. ITCOM is a Network of Individual International Call Centers in Bangladesh. We offer Outbound Telemarketing Services to our clients, throughout USA, Europe (UK) and Australia. We specialize in for Pay per performance based Inbound and Outbound Telemarketing Services. Bangladesh is a talent-rich country. It has the largest English speaking manpower @ lowest cost.

Verticals-Industry Segments

New account processing :
This involves setting up of customer accounts by processing the same information received via inbound & outbound calls. This business is leveraged by businesses for several types of products like private label Credit cards, dual cards, retail finance cards, home loans etc.
Customer Account Management :
Extensive service specifically designed for different types of Credit card products. To process and update account information for a complete range of customer requests through multiple sources from Inbound customer care.
Account Origination & Selling :
Clients from several industries can leverage outbound telemarketing service to identify customers from a vast list of contacts and maximize sales.
Loan request :
The call center would capture the data of customers that call in for Loan Queries. Outbound calls would be made to these customers. The objective of these outbound calls would be (a) to know the status of the Loan Request Inquiry (b) to co-ordinate with the respective Financial Institution to fix an appointment for the customer. The aim is to facilitate a meeting between the bank representative and the customer.
Complaint Resolution Cell :
Seats can be allocated to the call center, which will look into 100% resolutions of all customer complaints and queries.
Insurance :
Indian Call Centers provides end-to-end solution for increasing the customer base by selling various insurance products.
New Business (Policy) Origination :
Insurance Companies, which have outsourced the origination of policies, including Life Insurance, Long Term care, Mortgage Insurance, Health Insurance etc.
Post Issue Service :
To provide comprehensive servicing capability for a variety of Insurance products like Health Insurance, Group Insurance and Individual Life Insurance like Term Life, Whole Life etc.
Claim Processing :
To offer claims processing services for insurance products and enhance customer experience through accurate analysis and timely claims processing.
Telecom :
The centers manage the entire Customer Life Cycle for leading Telecom service providers. This includes Back Office Processing and Voice based Processes
Travel & Tourism :
The centers deliver customer support services for an International Airline with a worldwide network. All customer calls originating from domestic sectors are exclusively handled by company personnel.
Retail :
The call centers handle Inbound Customer Service and Support calls for some of the largest online resellers in the Wireless Telecom segment. In addition we offer end-to-end Rebate Processing and tracking services.
The centers set up revenue based, pre sales enquiry desk, taking care of all the partners, who have signed up with Customer Information Center.
Inbound Module :
The Inbound Module is the module used by CSR while he attends inward calls from customers, dealers and respond to their queries, provide necessary information and manage orders.
Outbound Module :
The Outbound Module is used by CSR to make calls to customers, dealers and obtain feedback for assignments and leads that are generated.
Food & Beverages :
The main objective is to achieve customer satisfaction by giving errorless services from the time of placing the order till the meals are delivered.

Lead Generation Services

ITCOM call centers offers a wide variety of Lead Generation Services Like:-
- Debt Consolidation Leads
- Life Insurance Leads
- Health Insurance Leads
- New Home Purchase Leads
- New Car Purchase Leads
- Used Car Purchase Leads
- Home Improvement Leads
- MLM/Business Opportunity Seekers

ITCOM offers a wide variety of Lead Generation Services, we expertize in Mortgage Lead Generation. Our Mortgage Leads includes: Purchase, Refinance, Debt-Consolidation, Home Improvement, and Second Mortgage.     More

Outbound Telemarketing Service

Our Outbound Call Center Is Equipped With todays Latest Software and technology. Every call that comes into our Outbound Call Center is handled by a Professional Customer Service Representative who has a computer which automatically displays the proper greeting, custom on-screen scripting, product/service description, pricing, help desk, and much more! Our Outstanding Customer Service Puts Us Way Ahead Of All Other Outbound Call Centers.     More

Back Office Operation Service

The case for outsourcing Back-Office Services is simple. Outsourcing allows you to exchange the high fixed costs and management drain of an in-house Back-Office Operation for the variable cost, flexibility, control and expertise of a company whose primary business is back-office services. In other words, the outsourcing process is driven by a need to maximize value. It frees you to focus on what you do best - sell, recruit, and make money.     More

Telemarketing Services

ITCOM Call Centers is a premier provider of Inbound and Outbound Telemarketing Services. Depending on your specific needs, ITCOM Call Centers can develop a Customized and integrated Inbound or Outbound Telemarketing program.     More

Appointment Setting

Appointment Setting has been the keystone of generating new business. It is the most qualified Business-to-Business Communication that requires a detailed Administrative program to ensure that the Appointments are scheduled as each field representative.     More

Business Process Outsourcing (BPO)

We offer Business Process Outsourcing solutions to our Global clients by Leveraging Process, Domain and People Management Expertise. Our objective is to enable our customers move up the risk-reward curve by providing them the benefits of Outsourcing while effectively managing and mitigating risks associated with outsourcing based on our experience and process management skills.     More